Car Park Terms & Conditions


Terms & Conditions


1. The company’s liabilities

Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:

a) The Company, its servants and agents will accept liability in respect of any loss or theft of or from or misdelivery of or temporary failure to deliver or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by negligence, wilful act or default of statutory duty of the Company, its servants or agents or the dishonesty of its servants or agents, and
b) The Company, its servants or agents will accept liability in respect of the death or personal injury sustained by customers and others in the car park only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.

2. Car parking services

The car park payment system and services are provided by Euro Car Parks. You can find their Terms & Conditions here.

3. Parking your vehicle

Please ensure your vehicle is parked within a marked bay. Failure to do so may result in a parking ticket.

4. Securing your vehicle

Unless requested by the Company or one of its employees or agents not to do so please ensure that before you leave the car park:

a) Your vehicle is securely locked
b) That all the windows of your vehicle are securely closed
c) If your vehicle is fitted with a steering lock or similar device that it is engaged

5. Possessions

a) Wherever possible please take your possessions with you when you leave your vehicle
b) If you have to leave possessions in your vehicle, do not leave them on the seats where they are visible. Put them in the boot and lock it

6. Courtesy to other customers

Should you damage another customer’s vehicle, you are requested to report the matter immediately to a member of our staff and give them the registration number of both vehicles.

7. Safety in the car park

a) Please drive carefully in the car park and obey directional signs
b) Remember that car parks can be dangerous. After you have parked your vehicle please proceed to the nearest passenger lift or stairs or exit ways to reach the shopping centre. This is signposted at all levels. Do not wander about in the car park. Keep a careful eye on your children and do not permit them to play in the car park.

8. Tickets

a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer unless otherwise specified to any particular space in the car park or to priority over other customers. A season ticket is the property of the Company.
b) The Company reserves the right to refuse to release any vehicle except on the production of a car park ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate.

9. Agency

Every person who enters into a contract with the Company for the parking of a vehicle in the car park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle or its contents.

10. Moving and relocation of vehicles

a) The Company reserves the right to move the vehicle within the car park by driving or otherwise to such extent as the Company, it’s servants or agents may in their discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car park. This may mean the Company will have to force entry into the vehicle.
b) The Company additionally reserves the right where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency to remove any vehicle at any time to any other reasonably convenient location within the control of the Company.
c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.

11. Liens

Every vehicle in the car park is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customer to the Company, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed from the car park. If the said lien is not satisfied by the payment, within 3 months of notice given by the Company of its intention to sell the vehicle in default of the payment, the Company may sell the vehicle at auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with expenses of the sale, and in connection with such sale, the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of any purchase price remaining of such sums shall be held by the Company on behalf of the registered keeper of the vehicle. Notice of intention aforesaid the registered keeper at his last known address, whether or not the same is actually received.

12. Tariff

Parking fees shall be as displayed from time to time on the Tariff Board at the car park.

13. Prohibited activities

a) No vehicle shall be towed into the car park and no work on or cleaning of vehicle by customers or their agents shall be done in the car park.
b) No activity in connection with selling, hiring or other disposal of the vehicle shall be carried out in the car park.

14. Definitions

a) The Company shall mean A.G. Quidnet Hounslow BV whose registered office is at Prinsengracht 919, 1017 KD Amsterdam, The Netherlands.
b) “Vehicle” shall mean the vehicle which is received into the car park and shall include any mechanical device on wheels or tracks, its equipment and accessories.

15. Complaints procedure

Should your vehicle suffer damages whilst in the car park or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car park you are requested to:

a) Immediately inform a member of our staff of the occurrence and also
b) In case of theft, immediately inform the Police and
c) Notify your insurers promptly

Failure to comply with the above procedure may prejudice your position.

If you consider that you have a claim against the Company you must within seventy-two hours of discovery of the loss or damage give written notice containing full details of the occurrence to the Company c/o The Centre Manager, First Floor, The Treaty Centre, High Street, Hounslow TW3 1ES

16. Variation of the terms and conditions

No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company secretary or an officer of the Company.